Making health and care information accessible

From 1st August 2016 onwards, all organisations that provide NHS care and / or publicly-funded adult social care are legally required to follow the Accessible Information Standard. The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.

NHS England has produced information in various formats which summaries what organisations are required to do to comply with the Accessible Information Standard.

Here is a short summary document which provides an overview of the Standard for patients, service users, carers and parents. This is available in a range of formats.

We want to ensure that the information we communicate is fair and accessible to all sections of our local communities. Patients, the public and staff can request reasonable adjustments such as information converted into other formats for easier reading.

To request information or any of our key documents in an alternative format such as larger print audio or other format please contact us quoting your address, telephone number along with the title and date of the publication plus the format you require.

Our website displays some of our key documents also in Easy Read format for people who prefer a straightforward summary in plain language.

We also offer information in accessible formats if you take part in one of our get involved events, or procurement panels as well as any other support you may need to take part. 


To make our website more accessible the CCG's website includes computer software called BrowseAloud. It can help anyone who has difficulty reading online including people with mild visual impairments, where English is not their first language or a learning disability such as dyslexia. 

You can use Browsealoud on any page of the CCG website. Click on the orange button first to open up the different options. The button is usually at the top right of each page, with a picture of some earphones and the letter b. Once you have opened this, you can click on the different options. You can also use these on documents published on our site. 

Using text only on this website

You can change the text and background colour by selecting the text only option which is available at the top of all our pages. You can then choose the following options:

  • yellow text on black background;
  • black text on a white background;
  • white text on a blue background; or
  • black text on a cream background.

Translating this website

You can translate most pages of this website. This can be either by clicking on the BrowseAloud button at the top right of the page, or by using Google Translate, into more than 90 languages by clicking the ‘translate’ link at the bottom of the page and selecting your language.You will need Javascript enabled for this to work.

The translation is done by Google Translate, which is a ‘machine translation’ engine that uses mathematical algorithms when translating. As a result, the translated text is not of the same quality as if it had been translated by a human translator. This also means that there is a difference in quality of translation between the languages.

However, as the technology behind Google Translate improves, the quality of the translation will improve too.

Health information online

For more information on health, in other languages including BSL, visit the NHS website.

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