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Patient Stories

Governing Body Meetings

At the start of our monthly governing body meetings we hear and discuss an account of someone’s experiences regarding their health care – referred to as a ‘patient story’. 

Patient stories bring experiences to life and make them accessible to other people. They encourage the NHS to focus on the patient as a whole person rather than just a clinical condition or as an outcome. Patient stories are often used in board meetings of organisations that provide direct care such as hospitals and use real patients telling their experience of using those services with the aim of understanding what the organisation needs to do better.

As a CCG, our focus is on commissioning high quality health care and ensuring that it is delivered to the standard required across a wide number of organisations and services.  Although most of our Governing Body work clinically or have clinical backgrounds we feel it is important to remind ourselves of our core purpose and we therefore use what we call a ‘composite’ approach to construct relevant patient stories in that they are often more than one person’s experience and are anonymised and spoken by an actor. In this way we aim to highlight an ethos and impact without focusing on an individual patient or staff from a named service.

The patient story at our monthly meetings is usually focused on a theme and the governing body members use it as an opportunity to focus in on this theme and understand the impact of someone's experience on them, their family and carers. It helps show things through a patient's eyes and is often a very powerful way to start the meeting to influence the atmosphere in which the meeting takes place. The aim is that the thoughts triggered by the story are considered at the outset, during and at the end of the meeting to promote and strengthen that atmosphere and the discussions that take place about agenda items.

We will be bringing you the stories that were told at each meeting on film.

November 2021 - Patient Story

September 2021 - Patient Story

May 2021 - Patient Story

September 2020 - Patient Story

May 2019 - Patient Story

March 2019 - Patient Story

January 2019 - Patient Story