IMPORTANT INFORMATION

This website is no longer being updated.

NHS Barnsley Clinical Commissioning Group has been legally dissolved and from 1 July 2022 has been replaced by a new organisation: NHS South Yorkshire Integrated Care Board (SY ICB). NHS South Yorkshire ICB is now responsible for commissioning and funding of health and care services locally. Please go to our new website www.southyorkshire.icb.nhs.uk for information about the work of NHS South Yorkshire ICB and details about how to contact us.

Thank you.

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Acceptable use of social media sites

Barnsley CCG social media acceptable use statement

Our social media platforms are here to provide information and advice to our residents, and we welcome comments and engagement with our content.

We understand that people have differing views on many issues, however any form of cyber-bullying is not acceptable on any platform.

While we will actively monitor our platforms, if you do notice any offensive comments on our sites at any time, please send us a private message and let us know. We support the Barnsley No Place For Hate campaign.

We’ll take immediate action on our accounts if content in any format (such as comments, videos, images, GIFs, attachments, links, emojis) is: 

  • defamatory, slanderous, misleading or false
  • abusive or threatening – this includes swearing, adapted spellings with the same meaning, etc
  • intimidatory behavious towards our staff, or other platform users
  • inciting hate crime or hate crime words. Find out more about hate crime.
  • obscene, profane or sexually oriented
  • discriminatory in any way
  • promoting illegal activity
  • promoting individual products or services
  • completely off topic
  • the same message posted multiple times, otherwise known as 'spamming'
  • controversial, irrelevant and off topic, otherwise known as 'trolling' 

Action 

If your content relates to the list above, we may hide or delete it.

We’ll respond publicly to your content and via direct message asking you to remove it immediately. 

If you do not take action, we may block your access to our social media accounts. We’ll tell you that we’re doing this.

Depending on the content, we will also screenshot the posts and consider legal action or sending them on to the police for investigation.

If we think that the content you post is explicit, we will take immediate action to delete the post and block your access to our accounts.

Anti-COVID19 comments and posts

If you post any misinformation or disinformation relating to the COVID-19 pandemic and the NHS vaccination programme, we’ll take immediate action by deleting your post or comment and blocking your access to our social media accounts.

This includes content in any format such as comments, videos, images, GIFs, attachments, links, emojis etc.

Spreading this kind of misinformation is dangerous and could cause serious harm to our residents.

Hate crime

Hate crime is defined as any incident that's seen by the victim (or any other person) as being motivated by prejudice or hate towards their actual or perceived social identity. Social identities include:

  • disability
  • gender identity
  • race, ethnicity or nationality
  • religion, faith or belief
  • sexual orientation

Hate and harassment can take the form of criminal or non-criminal behaviour and can include offensive comments or images on social media or text messages.

Find out more about hate crime, including how to report hate and harassment.

Allegations against CCG staff 

We have a zero-tolerance approach toward fraud and corruption in our organisation. If you make an allegation on our social media accounts against the CCG, or a member of staff, we’ll ask you to report it (along with your evidence) to South Yorkshire Police, or you can tell us via our complaints webpage.

Safeguarding allegations or disclosures

If you make any safeguarding allegations or disclosures on our social media accounts, these will be passed onto the relevant organisations as part of our duty of care. It is better to raise these concerns directly via these safeguarding webpages.

Hours

Our social media pages are monitored between 9am and 5pm, Monday to Thursday and until 4.45pm on Friday. We will also monitor the pages for coverage during critical and major incidents, adverse weather and events. 

We will not be able to respond to questions or complaints outside of these hours, even if we are posting from our accounts. If you have an urgent query please use the CCG's contact us page.